abang918 Privacy Policy – Your Data, Handled Responsibly

1. Introduction

abang918 ("we", "us", "our") is committed to protecting the privacy and personal data of all individuals who interact with the abang918 online gaming platform at abang918.win (the "Platform"). This Privacy Policy ("Policy") describes in clear, plain terms what personal data we collect from you, why we collect it, how we process and protect it, with whom we share it, and how long we keep it.

This Policy applies to all Members of abang918, visitors to the Platform who have not registered an account, and any other person whose personal data is processed by abang918 in connection with our services. By registering an account on abang918 or continuing to use the Platform after this Policy is published, you acknowledge that you have read and understood its terms. Please also read our Terms & Conditions, which incorporate this Policy by reference.

2. Data Controller

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is the legal entity operating the abang918 Platform. If you have questions about how your data is processed, you may contact us using the details provided in Section 15 of this Policy.

3. Data We Collect

abang918 collects the following categories of personal data, depending on how you interact with the Platform:

• Identity Data: Your full legal name, date of birth, nationality, and a copy of your government-issued identity document (Malaysian MyKad or passport) as submitted during KYC verification.
• Contact Data: Your email address and Malaysian mobile number (in +60 format) as provided during registration.
• Financial Data: Your Wallet Balance, transaction history, deposit and withdrawal records, and the identifiers of payment methods you have linked to your account (e.g., Touch 'n Go eWallet account reference, Maybank account number). We do not store full payment card numbers or full banking credentials on our servers.
• Technical Data: Your IP address, device type, operating system, browser type and version, time zone, and session identifiers collected automatically when you access the Platform.
• Usage Data: Details of your activity on the Platform, including games played, bet amounts, wager outcomes, session durations, and feature interactions.
• Marketing & Communications Data: Your preferences regarding marketing communications and the history of communications we have sent to you, where you have consented to receive them.
• Responsible Gaming Data: Records of any limit settings, self-exclusion requests, or support interactions relating to responsible gaming, which we are obligated to retain for player protection purposes.

4. How We Collect Data

We collect personal data through the following means:

• Direct interactions: When you register an account, complete KYC, make a deposit or withdrawal, contact support, set responsible gaming preferences, or otherwise interact with the Platform.
• Automated technologies: When you browse the Platform, our servers and analytics tools automatically collect Technical Data and Usage Data via cookies, web beacons, and similar technologies. See Section 7 for details.
• Third parties: We may receive data from payment processors (e.g., FPX, DuitNow, e-wallet operators) confirming transaction status, and from identity verification service providers who assist with KYC processing.

5. Legal Basis for Processing

abang918 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to register and maintain your account, execute deposits and withdrawals, and provide the gaming services you have requested.
• Legal obligation: Processing required to comply with KYC obligations, anti-money laundering requirements, and other applicable regulatory duties.
• Legitimate interests: Processing carried out in pursuit of our legitimate business interests, including fraud prevention, platform security, and improving our services, where such interests are not overridden by your fundamental rights.
• Consent: Processing for marketing communications, where you have given express consent. You may withdraw consent at any time via account settings or by contacting support.

6. How We Use Your Data

abang918 uses the personal data we collect for the following purposes:

• To create and maintain your abang918 account and authenticate your identity at login;
• To process deposits and withdrawals via your selected Malaysian payment methods;
• To conduct KYC identity verification as required before withdrawal processing;
• To detect, investigate, and prevent fraudulent transactions, multi-accounting, money laundering, and other prohibited conduct;
• To enforce our Terms & Conditions and responsible gaming obligations;
• To personalise your experience on the Platform, including surfacing relevant game recommendations;
• To communicate with you regarding your account, transactions, and support queries;
• To send you promotional communications where you have opted in to receive them;
• To analyse aggregate usage data for the purpose of improving Platform performance and security;
• To comply with legal obligations, court orders, and requests from regulators or law enforcement agencies where we are required to do so.

7. Cookies & Tracking Technologies

abang918 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small data files stored on your device when you access a website. We use the following types:

• Strictly necessary cookies: Essential to the operation of the Platform, including session management and login authentication. These cannot be disabled.
• Functional cookies: Remember your preferences (e.g., language, currency display) to provide a more personalised experience.
• Analytical cookies: Collect aggregated data about how Members use the Platform so we can identify areas for improvement. Data is anonymised where possible.
• Marketing cookies: Used only where you have given consent. May be used to present relevant promotional content on the Platform.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair Platform functionality including the ability to remain logged in.

8. Sharing of Personal Data

abang918 does not sell, rent, or trade your personal data. We share personal data with third parties only in the following circumstances:

• Payment processors: We share transaction data with payment service providers (including FPX, DuitNow, Touch 'n Go eWallet, Boost, GrabPay, and banking partners) to the extent necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Identity documents and related data are shared with our accredited KYC service providers for verification purposes. These providers operate under strict data processing agreements.
• Game software providers: Limited technical identifiers (not your full identity data) are passed to game studios to facilitate gameplay and resolve disputes.
• Fraud prevention and security services: We may share Technical Data with fraud detection service providers to protect the platform and our members.
• Legal and regulatory authorities: We will disclose personal data to regulators, law enforcement agencies, or courts where required by applicable law, a court order, or a regulatory direction. We will notify you of such disclosure where permitted to do so.
• Corporate transactions: In the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

9. International Transfers

Some of abang918's service providers and game studios operate outside Malaysia. Where personal data is transferred to a country that may not have data protection laws equivalent to those applicable to abang918, we implement appropriate safeguards — such as standard contractual clauses or equivalent contractual protections — to ensure your data remains protected to the standard described in this Policy.

10. Data Retention

abang918 retains personal data for as long as is necessary for the purposes described in this Policy, or as required by law. The following general retention periods apply:

• Account and identity data: Retained for the duration of your membership and for a minimum of five (5) years after account closure, in compliance with anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of seven (7) years as required by financial regulation.
• Responsible gaming records (including self-exclusion): Retained for a minimum of five (5) years to ensure that self-exclusion commitments can be honoured and that player protection obligations are met.
• Marketing data: Retained until you withdraw consent or the data is no longer relevant to our marketing activities, whichever comes first.
• Technical and usage data: Generally retained for up to 24 months in identifiable form, after which it may be retained in anonymised, aggregated form indefinitely.

11. Data Security

abang918 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These include 256-bit SSL/TLS encryption for data in transit, encryption of sensitive data at rest, access controls limiting data access to authorised personnel on a need-to-know basis, regular security audits and penetration testing, and staff training on data protection obligations.

No method of electronic transmission or storage is completely secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, abang918 will notify the relevant regulatory authority and affected individuals in accordance with applicable law.

12. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by abang918:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data where we no longer have a lawful basis for retaining it. Note that certain legal obligations (see Section 10) may prevent full erasure.
• Right to restriction: You may request that we restrict processing of your personal data in certain circumstances.
• Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of your data in a structured, machine-readable format.
• Right to object: You may object to processing carried out on the basis of our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact our support team via the live chat widget or by email at the address in the footer of this page. We will respond within 14 days. We may require identity verification before processing certain requests.

13. Children & Minors

The abang918 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact our support team immediately.

14. Changes to This Policy

abang918 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, regulatory requirements, or other factors. Where changes are material, we will notify you via the email address registered to your account or via a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the Platform after that date constitutes your acceptance of the revised Policy.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or abang918's data processing practices, please contact us via:

• The 24/7 live chat widget available on all pages of the Platform; or
• Email at [email protected] (displayed as plain text — this address is for written queries only).

We aim to acknowledge all written privacy queries within two Malaysian business days and to resolve them within 14 calendar days. If you are not satisfied with our response, you may have the right to lodge a complaint with a relevant data protection supervisory authority in your jurisdiction.

21+  abang918 is intended for adults aged 21 and above. Gambling involves financial risk — please play responsibly.